02549 2200217 4500001002100000005001500021035002000036007000300056008004100059020001800100082001100118084001900129100001700148245008900165260002900254300002600283650001400309520099400323990002001317500099401337INLIS00000000000541720241218111637 a0010-1224000035ta241218 g 0 eng  a9781786787897 a395.59 aS 395.59 KEN w1 aKendall, Rob1 aWatch Your Language :bWhy Conversations Go Wrong and How to Fix Them /cRob Kendall aLondon :bWatkins,c2023 a216 p :bill ;c21 cm 4aSelf-Help aWatch Your Language makes good communication easy, offering a huge range of case studies, easy-to-absorb concepts such as the Bad Place and the Tangle, and a unique "talking heads" page design that dissects examples of problematic conversations. It explains exactly why our daily conversations go wrong, how to respond when they do and provides tips on how to stop them from deteriorating in the first place. Communications expert Rob Kendall draws on over 30 years of experience to reveal: How to avoid conversations escalating into destructive arguments How to prepare for and conduct challenging conversations How to avoid defensiveness and emotional lockdown How to read the warning signals that a conversation is going off-track Short digestible chapters look at a wide variety of conversational scenarios, showing how to have rewarding and effective interactions with everyone in your life – from your partner, parents and children to your colleagues, boss and neighbours. aS/09541/1/09541 aWatch Your Language makes good communication easy, offering a huge range of case studies, easy-to-absorb concepts such as the Bad Place and the Tangle, and a unique "talking heads" page design that dissects examples of problematic conversations. It explains exactly why our daily conversations go wrong, how to respond when they do and provides tips on how to stop them from deteriorating in the first place. Communications expert Rob Kendall draws on over 30 years of experience to reveal: How to avoid conversations escalating into destructive arguments How to prepare for and conduct challenging conversations How to avoid defensiveness and emotional lockdown How to read the warning signals that a conversation is going off-track Short digestible chapters look at a wide variety of conversational scenarios, showing how to have rewarding and effective interactions with everyone in your life – from your partner, parents and children to your colleagues, boss and neighbours.